Frequently Asked Questions
Yes. Every page is served over an encrypted (HTTPS) connection, and checkout runs on BigCommerce's secure, PCI-compliant checkout.
If you create an account, we save your details and addresses so you don't have to type them again. Card payments are handled by our payment processor at checkout.
No. We never sell or trade your information. We share it only with the services that run the store, such as payment processing and shipping. See our Privacy Policy for details.
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
Sign in and open the order from your Orders page. It shows the order's status, and the tracking number and link once it ships.
Sign in and open the order from your Orders page. It shows the order's status, and the tracking number and link once it ships. Your shipping confirmation email has the tracking link too.
On the sign-in page, click Forgot your password? and enter your email address. We'll email you a link to set a new one.
Sign in, open the order from your Orders page and click Request a return. Our Return Policy explains what we accept and when, and our Warranty page covers defective parts.
Click the magnifying glass at the top of any page and type a part number: ours, or the OEM part you're replacing, like SFP-10G-LR. Matching products appear as you type.
To browse, use the Optical Transceivers and Cables menus, which sort parts by speed, form factor and brand. You can also start from Shop by compatible brand or our Data Sheets. Filters on every product list narrow the results further.
Every published data sheet is on our Data Sheets page, where you can search by part number and filter by brand, speed and reach.
On a product page, the Specifications tab shows the data sheet and the Downloads tab has the PDF.
FluxLight, Inc. deals exclusively in brand new parts. With most of the products we sell, in most applications, there is little if any signs of "wear and tear", even after years of use, making it difficult or impossible to differentiate new from used. While some vendors offer used fiber optic parts (usually at a lower price than new), FluxLight steadfastly refrains from dealing in used parts. That way, we can confidently offer our industry leading warranty and our customers can be confident of years of trouble-free service.
No. Equipment makers sometimes say this, but it isn't true. A warranty that requires you to use only the maker's own parts is called a tie-in, and in the U.S. the Magnuson-Moss Warranty Act (1975) prohibits it. The FTC explains the law in its Businessperson's Guide to Federal Warranty Law. Feel free to pass it on to your system vendor sales rep.
Information about our company is available on the "About Us" page.
Call sales at (888) 874-7574 or email sales@fluxlight.com.
For technical support, call (888) 874-7564 or email support@fluxlight.com.
We're open Monday to Friday, 9am to 5pm Central.
You can also send us a message from our Support page.
